Returns and Refunds

Last updated: August 10, 2026

This Returns and Refunds Policy applies to purchases made from Kid Books Store, operated by SSDM EDUCATION PRIVATE LIMITED.

1. Return request window

Unless a product page states a different condition, you may request a return within 7 calendar days after delivery. Contact us before sending any item back. An unapproved return may be delayed or refused.

2. Return eligibility

To qualify for a return, an item must be unused, complete, and in the condition in which it was delivered, with its original packaging, accessories, manuals, and proof of purchase.

3. Items that cannot normally be returned

• Books showing signs of reading, writing, folding, staining, or other use.
• Opened sealed toys, activity kits, or learning materials where hygiene, safety, or missing-piece concerns apply.
• Digital, downloadable, personalised, or specially ordered products.
• Clearance or final-sale items identified as non-returnable before purchase.

These exclusions do not limit rights that apply when an item is defective, damaged, incorrectly described, or supplied incorrectly.

4. Damaged, defective, incorrect, or incomplete orders

Please report a damaged parcel, defective product, incorrect item, or missing component within 48 hours after delivery. Include the order number and clear photographs of the outer packaging, shipping label, product, and affected area. We will review the evidence and offer an appropriate replacement, exchange, or refund.

5. How to request a return

1. Email ssdmpvt@gmail.com with your order number, item name, reason for return, and supporting photographs where relevant.
2. Wait for return approval and the return instructions.
3. Pack the item securely and send it only to the approved return address.
4. Keep the courier receipt and tracking details until the case is closed.

6. Return shipping costs

If the return is due to a damaged, defective, incorrect, or incomplete order confirmed by us, SSDM Education Private Limited will arrange or reimburse reasonable return shipping. For an approved change-of-mind return, the customer is responsible for return shipping and the original delivery charge is normally non-refundable.

7. Inspection and refund timeframe

Returned items are inspected after receipt. If the return is approved, we will initiate the refund to the original payment method within 7 business days after receiving and inspecting the return. Banks and payment providers may require an additional 5-10 business days to display the credit. Shipping charges are refunded only where required by law or where the order was damaged, defective, incorrect, or incomplete.

8. Order cancellation

Contact us as soon as possible if you need to cancel an order. We can cancel and refund an order that has not entered packing or dispatch. Once dispatched, the order must follow the return process above.

9. Exchanges

Exchanges depend on stock availability. Where a replacement is unavailable, we may offer a refund or another resolution agreed with you.